How GenuinePurity Subscriptions Work
A plain walkthrough of what happens after you subscribe and how to change anything. Your supply, on your schedule.
You choose the timing, you change it whenever, you cancel whenever. No contract, no minimum, no phone call required.
No strings. Just savings.
You set the schedule
Pick how often your bottles arrive. Change that interval any time from your account.
You get a heads up
An email lands five days before every order so nothing surprises you.
You are never locked in
Skip, pause, or cancel yourself online. No phone call, no waiting on support.
How to start a subscription
Choose Subscribe & Save on any product page
Instead of one time purchase, select the Subscribe & Save option. You will see your discounted price immediately.
Pick your delivery frequency
Use the dropdown to choose how often you want your bottles delivered. Every 30, 60, or 90 days are the most popular options.
Check out normally
Your discount applies to this order and every order after it. No extra steps, no separate checkout flow.
What happens next
Here is the exact sequence of events so you always know what to expect.
Everything you can do from your account
Log in to your account on genuinepurity.com and select Manage Subscriptions, or use the link in any subscription email.
Email links expire after 24 hours for security. A fresh one can be requested any time.
| What you want to do | What you tap | What happens |
|---|---|---|
| Delay one shipment | Skip | That order is passed over. The next one lands one full cycle later. |
| Get it sooner | Order Now | Billed and shipped right away. Your schedule restarts from today. |
| Pick an exact date | Edit next order date | Choose any future calendar date. |
| Change how often | Edit frequency | Choose a new interval that matches how fast you actually go through it. |
| Order more or less | Plus / minus on quantity | Your recurring total adjusts automatically. |
| Try a different product | Change selection | Swap to a different product or size within your subscription. |
| Add something | Add products | Add another GenuinePurity product to the same shipment. |
| Moving or travelling | Edit shipping info | Update the address before the next billing date. Update it on each subscription separately. |
| New card | Edit payment method | Triggers a secure email form. Details go straight to Shopify. |
| Take a break | Pause | Pause for a set period or indefinitely. |
| Stop entirely | Cancel | Ends the subscription. No call required. |
Real situations, real fixes
Life changes. Here is how to adjust your subscription to match.
Skip the next order, or stretch your frequency so it matches your actual usage.
Push your next order date out, or pause until you are home.
Add it to your existing subscription so it ships together.
Tap Order Now for an immediate shipment, or shorten your frequency going forward.
Update your payment method before your next order date. A secure form is emailed to you.
How billing works
Your card is stored and charged by Shopify, not by a third party checkout. The same secure system that processes every order on the site.
Your subscription price shows product plus shipping. Tax is calculated at the moment the order is placed, so the final charge may differ slightly.
If a payment fails, we email you so you can update the card. We retry a few times before the subscription is affected.
Your discount applies to every recurring order, not just the first. The savings continue as long as your subscription is active.
Pausing and cancelling
We state this plainly because we believe you should always feel free to leave.
How to pause or cancel
Log in to your account, go to Manage Subscriptions, and tap Pause or Cancel on the subscription you want to change.
It takes effect immediately. No phone call, no chat, no waiting on support.
If you pause, you can restart any time. If you cancel, you can resubscribe from any product page whenever you are ready to come back.
Frequently asked questions
Is there a minimum number of orders?
Do I keep the discount every time?
Can I have more than one subscription?
Will I know before I am charged?
Can I change what is in my subscription?
What if I need help?
Your supply, on your schedule
Lock in your discount and never run out of the supplements that keep you feeling your best.
Questions? Email support@genuinepurity.com or call 1-866-968-6643
